Term of Services
Right from dispatch to delivery of the shipment usually takes 2-7 working days. However, due to unforeseen/ unpredictable circumstances, it may take a longer time than usual.
Once you place the order, you will be notified with the placement of the order, day & date, and time of dispatching the order and the delivery of the order. We advise you to check your email regularly and not miss any notification.
Under any circumstances, we will not entertain or accept any cancellation after we dispatch the order from our fulfillment center.
REFUND and RETURN POLICY
Our Policy lasts for 15 days. Your product can be replaced or exchanged within 7 days of the purchase. If 15 days have been passed by since your purchase, unfortunately, we can’t offer you a refund or exchange.
No refund or exchange is offered on 'Sale Items'.
Also note please don’t cancel your prepaid orders as they will be shipped. If you want to exchange your prepaid orders please accept the delivery first and then apply for return or exchange. To be eligible for a return/exchange process, Your items must be unused and in the same condition that you received it. It must also be in the original packaging condition.
Process For Pre-paid Orders
Our return policy is applicable within 15 days from the receipt of the product and applicable only for any of these mentioned reasons- The item received is different than the item ordered, the item is damaged or has a manufacturing defect. The time limit to apply for return starts from the date the delivered product as per the confirmation received from our courier partners.
Please send us 2 Images (one of the defects image and other of the entire product) of the product for us to ascertain the reason for return. You can send us an image at email@example.com and our quality team will check the details in reference to its eligibility for return. Also, please convey us if you need the exchanged product to be the same as ordered initially or any other product with the same or higher value, the difference in the price of needs to be paid by the customer.
We will get back to you with your return request status within 2-3 days of receiving your request e-mail with pictures. Once your return request has been accepted, we will arrange a pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for the product to reach our warehouse. Once the product is back at our warehouse, our quality team will check the product. Once approved, we will dispatch a new set of the same product or a new product, as given in your email.
Remember:- Product must be returned with the original packaging including the Tags, Barcode, Accessories, Manual card, Warranty card, Shipping label (pasted on the packet). The product must be unused and in original condition.
Tracking of Order
Check the status of your order by visiting the “Orders” section in your account. Tap on the ‘Track Your Order’ section and you will see a link to track your order via our courier partner’s website. Real-time tracking is available for you.
Orders Cancelled by Desi Sparkle
desisparkle.com reserves all rights to cancel any order without any explanation for doing so, as per the circumstances when the requirement cannot be fulfilled. We will ensure that any communication of cancellation of an order, or any applicable refund will be made within a reasonable time limit.
Product found damaged on arrival
If your order is opened, tampered, or visibly damaged on delivery, please return the order on arrival and notify our Customer Care team by emailing us at firstname.lastname@example.org or call our customer care.
Cash on Delivery
You can opt for Cash on Delivery is as a payment option.
Our payment interface will work for all major domestic and international credit cards, debit cards, wallets, and banks for net banking.